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All Your Questions Answered

Here's a collection of the questions most frequently asked by our guests - we hope you find it useful.

Before you arrive

You'll find us between the village of St Florence and the town of Tenby in beautiful south Pembrokeshire.

Here's a map of our location

Short breaks are either 4 nights from Monday to Friday or 3 nights from Friday to Monday (although you can book 2 nights and check out on the Sunday).

Weekly breaks are 7 nights and can begin on a Monday or Friday.

You'll find a handy map of all our lodges here.

We're sorry but we do not have any dog friendly lodges.

However, during the summer months you'll find dog-friendly yurts and 'posh' camping pitches over on our gorgeous glamping site!

Yes, you'll find WiFi in all our lodges.

Florence Springs is a peaceful, family-orientated site so we're afraid we do not accept single sex parties or stag/hen parties. We ask that all guests respect their neighbours and limit noise between 9pm and 8am.

Our lodges are booked through our partners, Hoseasons.

Simply click here to book

You'll find all the booking and site Terms & Conditions here.

Your accommodation will be ready for you from 4pm on the first day of your holiday.

We ask that you vacate by 10am on the last day of your holiday to give us the opportunity to prepare for the next guests.

Yes, Tesco, Asda, Morrisons and Iceland deliver to Florence Springs. Please add the name of your lodge to your order and make sure you are there to receive it.

You'll find tea bags, coffee sachets, sugar sachets and a pint of fresh Welsh milk in your welcome pack to get you started.

Bedlinen, duvets, bath towels and hand towels are provided. We recommend bringing a spare towel if you're planning to use the hot tub.

Yes, each of our lodges has a hair dryer.

Yes, each of our lodges has an iron and ironing board.

Every lodge, except Monterey Lodge, has a washing machine.

Yes, each lodge has an airer to enable you to dry clothes.

Yes, of course! You can either add these at the time of booking (£7 per item, per stay) or, if you've already booked, simply give us a call on 01646 652000 to add these on.

If you would like to add Prosecco, local ales or local rum to your booking so they are waiting for you in your lodge, you can add these at the time of booking.

If you decide to add these later, please drop us an email to

It is advisable to take out holiday insurance.

Keep an eye on our Facebook page where you'll find cancellations and an updated list of upcoming availability.

While you're here

Yes, each lodge has it's own dedicated parking.

Yes, you are welcome to bring your own BBQ or use disposable BBQs outside your lodge. Please ensure you BBQ on the gravel and not on the decking or grass.

There's no need to book ahead for golf or fishing - you're welcome to play or fish any time.

If you need to hire equipment and to collect a score card, you'll need to visit reception at Heatherton World of Activities.

Rods are available for the coarse and trout fishing lakes from Heatherton's main reception. There is a £20 deposit for the rod and a £3 charge for a starter pack of hooks, weights, floats etc.

Every customer needs a license to fish on the lakes. This can be done very easily online on the website.

The smaller lake closest to the main road into Florence Springs is the coarse fishing lake. You'll find carp (some over 10lbs), roach, rudd, tench and bream - this lake is catch & release only. 

The larger lake is the trout fishing lake. Two fish per customer can be caught for personal consumption.

Customers can only use barbless hooks and no keep nets are permitted.

Children must be supervised by adults at all times when fishing, and the wildlife on the lakes must be respected.

If you can't spot one of our friendly wardens around the site, simply give us a call on 01646 652000 if it's between 9am and 7pm.

If you have an emergency or urgent situation outside office hours, you'll find our emergency phone number in your welcome pack in your accommodation.

Yes please - Florence Springs is a family-orientated site and we ask guests to limit noise between 9pm and 8am.

As our guests you benefit from 10% discount on Credit Passes, Tree Tops Trail and Tenby's Great Escape at Heatherton World of Activities.

You'll need to book online to use your discount code which you'll find in your welcome email a few days before your arrival date.

From beautiful sandy beaches and the picturesque Pembrokeshire Coast Path to fun family days out and breath-taking historical sites, you'll be spoilt for choice! Simply check out our recommendations here.

Check out our recommendations for local cafes, bars, restaurant and takeaways.

Yes, you'll find a handy list of takeaways in your lodge.

Have a question not answered here?

Feel free to give us a call on 01646 652000 or drop us an email to

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