You'll find us between the village of St Florence and the town of Tenby in beautiful south Pembrokeshire.
All Your Questions Answered
Here's a collection of the questions most frequently asked by our guests - we hope you find it useful.
Before you arrive
Where is Florence Springs located?
Short breaks are either 4 nights from Monday to Friday or 3 nights from Friday to Monday (although you can book 2 nights and check out on the Sunday).
Weekly breaks are 7 nights and can begin on a Monday or Friday.
Can I see the layout of the site?
You'll find a handy map of all our lodges here.
We're sorry but we do not have any dog friendly lodges.
However, during the summer months you'll find dog-friendly yurts and 'posh' camping pitches over on our gorgeous glamping site!
Yes, you'll find WiFi in our lodges.
Does Florence Springs allow same-sex groups?
Florence Springs is a peaceful, family-orientated site so we're afraid we do not accept single sex parties or stag/hen parties. We ask that all guests respect their neighbours and limit noise between 9pm and 8am.
How do I check availability and book?
Our lodges are booked through our partners, Hoseasons.
Where can I find the bookings Terms & Conditions?
You'll find all the booking and site Terms & Conditions here.
What time is check in and check out?
Your accommodation will be ready for you from 4pm on the first day of your holiday.
We ask that you vacate by 10am on the last day of your holiday to give us the opportunity to prepare for the next guests.
Can I get shopping delivered to my lodge?
Yes, Tesco, Asda, Morrisons and Iceland deliver to Florence Springs. Please add the name of your lodge to your order and make sure you are there to receive it.
Yes, each of our lodges has an iron and ironing board.
Do the lodges have hairdryers?
Yes, each of our lodges has a hair dryer.
Is there anywhere to dry clothes?
Yes, each lodge has an airer to enable you to dry clothes.
Can we hire a cot and highchair?
Yes, of course! You can either add these at the time of booking (£7 per item, per stay) or, if you've already booked, simply give us a call on 01646 652000 to add these on.
Can I add any extras to my booking?
If you would like to add Prosecco, local ales or local rum to your booking so they are waiting for you in your lodge, you can add these at the time of booking.
If you decide to add these later, please drop us an email to info@florencesprings.co.uk
It is advisable to take out holiday insurance.
How can we find out about late availability and cancellations?
Keep an eye on our Facebook page where you'll find cancellations and an updated list of upcoming availability.
While you're here
Can we park next to our accommodation?
Yes, each lodge has it's own dedicated parking.
Yes, you are welcome to bring your own BBQ or use disposable BBQs outside your lodge. Please ensure you BBQ on the gravel and not on the decking or grass.
Do we need to book fishing and golf?
There's no need to book ahead for golf or fishing - you're welcome to play or fish any time.
If you need to hire equipment and to collect a score card, you'll need to visit reception at Heatherton World of Activities.
What do we need to know about fishing at Florence Springs?
Rods are available for the coarse and trout fishing lakes from Heatherton's main reception. There is a £20 deposit for the rod and a £3 charge for a starter pack of hooks, weights, floats etc.
Every customer needs a license to fish on the lakes. This can be done very easily online on the gov.uk website.
The smaller lake closest to the main road into Florence Springs is the coarse fishing lake. You'll find carp (some over 10lbs), roach, rudd, tench and bream - this lake is catch & release only.
The larger lake is the trout fishing lake. Two fish per customer can be caught for personal consumption.
Customers can only use barbless hooks and no keep nets are permitted.
Children must be supervised by adults at all times when fishing, and the wildlife on the lakes must be respected.
Who do we contact if we need anything during our stay?
If you can't spot one of our friendly wardens around the site, simply give us a call on 01646 652000 if it's between 9am and 7pm.
If you have an emergency or urgent situation outside office hours, you'll find our emergency phone number in your welcome pack in your accommodation.
Do we need to keep the noise down at night?
Yes please - Florence Springs is a family-orientated site and we ask guests to limit noise between 9pm and 8am.
How do we use our guest discount for Heatherton World of Activities?
As our guests you benefit from 10% discount on Credit Passes, Tree Tops Trail and Tenby's Great Escape at Heatherton World of Activities.
You'll need to book online to use your discount code which you'll find in your welcome email a few days before your arrival date.
From beautiful sandy beaches and the picturesque Pembrokeshire Coast Path to fun family days out and breath-taking historical sites, you'll be spoilt for choice! Simply check out our recommendations here.
Where are the best places to eat locally?
Check out our recommendations for local cafes, bars, restaurant and takeaways.
Do any takeaways deliver to the lodges?
Yes, you'll find a handy list of takeaways in your lodge.
Have a question not answered here?
Feel free to give us a call on 01646 652000 or drop us an email to info@florencesprings.co.uk